IT Solutions

Software Development

ACG develops Enterprise Level solutions based on client requirements including client - server and cloud applications.  Solutions are developed in various platforms including .Net, java, php and other languages and interface with SQL Server, Oracle, DB2 and many other database formats.  A project begins with the development of a user needs assessment and a Software Requirements Specification.  Applications are developed with the end user in mind and solve complex challenges for our clients.

ACG also understands that many legacy systems are required for business continuity and must be maintained as part of an integrated IT system.  ACG provides support for business critical legacy systems and makes upgrade recommendations when economically feasible.

Reporting

ACG develops dashboard and other integrated reports from our clients utilizing reporting tools such as Business Objects, Crystal Reports and other reporting engines.  Reports draw from various data sources including databases and spreadsheets and provide the metrics needed for effective project management.

Geographic Information Systems

ACG employs Geographic Information Systems utilizing various platforms and data sources including ESRI ArcInfo and Google maps.  By using geospatial data, we are able to not only provide maps as part of project metrics, but also conduct spatial analysis to solve complex problems for our clients.  Examples include displaying population metrics such as people affected by natural disasters or evaluating the impact of environmental contamination on sensitive habitats.  Our GIS capabilities give our clients the ability to view and analyze relational data within a geographic context to include the use of aerial and satellite imagery. 

Help Desk

ACG offers help desk services to support users in hardware and software issues.  Support is based on a three tiered approach and provides both remote telephone and on-site services.  Support issues are logged using a web based issue management software and tracked with a history of actions through issue resolution.  Help desk issues and metrics are reported to our clients and used to measure our service level performance.